The Retail Finance Working Group Wednesday, 23 September 2020
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Retail Finance

Best Retail Banks
Overall Best Retail Banks in
Africa Best Retail Banks
in MEA Best Digital Banks and
Fls Best Digital User
Growth Total Digital
Users
2018

This ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking anywhere in the world. The assessment runs from January to March every year and is based on our market leading balanced scorecard methodology. A full explanation for each of the evaluation criteria can be viewed at the end of this page.

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Bank Country Financial Performance Corporate Strategy & Leadership Digital Journey Brand Sales Capabilities Customer Experience Process and Technology Risk People & Organisation Achievements in the Year under Review Total Scores
Emirates NBD UAE 5.3 1.9 2.2 1.2 2.0 3.1 2.0 2.2 2.8 0.7 23.5
Al Ahli Bank Kuwait 4.1 1.9 2.1 0.8 1.1 2.2 3.0 3.3 1.9 0.7 21.1
Blom Bank Lebanon 4.1 1.7 1.5 1.2 0.9 2.5 1.7 2.5 2.3 0.8 19.4
ADCB UAE 2.4 1.9 1.5 1.2 1.8 2.7 2.0 2.3 2.6 0.5 18.9
CBQ Qatar 4.1 1.7 3.2 0.9 1.6 1.8 1.1 1.8 2.0 0.3 18.5
RakBank UAE 3.3 1.7 1.5 0.4 1.6 2.5 1.9 1.5 2.7 0.6 17.7
NBE Egypt 3.0 1.5 1.5 1.9 1.6 1.7 1.5 2.2 2.2 0.5 17.6
NBK Kuwait 4.3 1.4 1.2 0.8 0.8 1.5 1.8 3.6 1.7 0.5 17.5
KFH Kuwait 2.9 1.7 1.5 0.7 1.3 1.7 2.0 3.2 1.5 0.5 16.9
Mashreq Bank UAE 2.8 1.4 1.5 0.6 1.5 2.5 1.8 1.7 2.6 0.5 16.9
AUB Bahrain 3.1 1.1 1.5 0.8 1.0 1.2 1.5 3.3 2.0 0.3 15.8
CBK Kuwait 2.7 1.4 1.2 0.6 0.9 1.7 1.9 3.3 1.7 0.3 15.6
QNB Qatar 1.9 1.7 2.8 0.7 1.4 2.0 1.0 1.7 2.0 0.4 15.6
Burgan Bank Kuwait 2.6 1.1 1.4 0.5 0.9 1.5 1.9 3.5 1.5 0.5 15.3
Gulf Bank Kuwait 1.4 1.4 1.2 0.6 0.8 1.5 1.9 3.6 1.3 0.3 14.0
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