The Retail Finance Working Group Wednesday, 23 September 2020

Retail Finance

2018

This ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking anywhere in the world. The assessment runs from January to March every year and is based on our market leading balanced scorecard methodology. A full explanation for each of the evaluation criteria can be viewed at the end of this page.

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Bank Country Financial Performance Corporate Strategy & Leadership Digital Journey Brand Sales Capabilities Customer Experience Process and Technology Risk People & Organisation Achievements in the Year under Review Total Scores
Barclays South Africa 3.1 1.7 2.1 1.2 2 1.8 1.9 1.8 2.8 0.5 18.9
Nedbank South Africa 3.1 1.9 2.4 1.3 0.9 1.5 1.3 2.4 3 0.8 18.6
FBN Nigeria 2.8 1.4 1.8 1.3 0.9 2.5 2.3 1.7 2.8 0.7 18.1
GT Bank Nigeria 3.4 1.5 1.8 1.5 0.9 2.6 1.5 2.0 2.2 0.7 18.0
Access Bank Nigeria 2.0 1.4 1.5 2.4 0.9 2.3 1.9 2.2 2.6 0.5 17.6
NBE Egypt 3.0 1.5 1.5 1.9 1.6 1.7 1.5 2.2 2.2 0.5 17.6
Capitec Bank South Africa 4.4 1.4 1.4 2.2 0.8 1.5 1.2 1.2 2.5 0.5 17.0
FNB South Africa 3.5 1.3 1.4 1.0 0.8 1.2 1.2 2.6 3.0 0.7 16.5
Standard Bank South Africa 3.0 1.4 1.7 1.2 1.0 1.7 1.2 2.1 2.8 0.5 16.4
Zenith Bank Nigeria 2.4 1.4 1.2 1.8 0.6 2.0 1.7 1.7 2.5 0.7 16.0
Diamond Bank Nigeria 2.1 1.4 1.2 1.7 0.6 1.8 1.9 1.7 2.5 0.5 15.4
GT Bank Ghana 1.7 1.4 1.5 1.3 0.8 1.8 1.7 1.7 2.5 0.5 14.9
Heritage Nigeria 1.8 1.1 1.2 0.9 0.6 2.0 1.7 1.7 2.7 0.5 14.2
Ecobank Nigeria 0.8 1.3 1.5 1.0 0.9 2.2 2.2 1.2 2.5 0.7 14.1