The Retail Finance Working Group Friday, 30 October 2020

Retail Finance

2020
2019 2018

We believe that the best digital financial service companies have demonstrated exceptional efforts and mastery in transforming their organisations into digital powerhouses by going beyond the digitisation of products and services and concentrating, instead, on organisational agility, simplification, and a focus on core customer needs. Our data methodology can be viewed at the end of this page.

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Rank Financial Institutions Digital
Strategy
& Transparency
Digital
Financial
Performance
Digital User Brand Ecosystems Big Data Process/Tech Digital
Achievement
Total
Scores
MAX SCORES 5 10 10 5 5 5 5 5 50
1 WeBank China 3.1 7.4 6.0 2.7 4.7 3.3 4.1 1 32.4
2 kakaobank South Korea 2.8 6.4 6.2 3.1 3.1 1.8 4.2 1.5 29.2
3 CBA Australia 2.8 5.5 5.0 2.4 2.1 2.5 2.4 3 25.8
4 Ping An Bank China 3.2 4.2 5.8 2.8 3.4 2.5 1.8 1 24.8
5 Liv by Emirates NBD UAE 3.1 4.8 5.2 1.3 1.3 1.7 2.4 2 23.3
6 ING Australia 2.3 6.9 5.4 2.0 0.9 1.7 1.9 1 22
7 OCBC Bank Singapore 3.1 4.4 4.3 1.6 1.6 2.2 1.5 3 21.7
8 CTBC Bank Taiwan 3.2 5.1 4.1 1.1 1.7 2.2 2.1 2 21.5
9 Rakuten Bank Japan 2.8 5.4 4.3 2.2 1 1.8 2 2 21.4
10 Standard Chartered Bank Hong Kong 2.9 4.4 4.4 1.4 1.4 1.8 1.2 3 20.5