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The following are Research Notes and analysis on specific bank case studies and activities that we believe contribute to the development of best practices and benchmarks that the rest of the industry should take note.

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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports, Comments and Related Interviews

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Jibun Bank thrives without a branch network

Bank of Tokyo-Mitsubishi UFJ and local telco, KDDI, joined forces to create Jibun Bank, a mobile-only bank that has become the largest and most profitable mobile bank in Japan.

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Maybank, Malaysia: In search of efficiency

In an atmosphere of intense competition, sputtering economy, and ambitious regional expansion, Maybank is banking on a strategy to improve efficiency across the organisation.

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Surveying changing customer needs key to rebuilding reputation for the wealth…

With all wealth management banks painted with the same brush after some mis-sold Lehman Brothers mini-bonds, HSBC has developed a “Fund Radar” to keep its pulse on client needs.


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The following sections outline our proprietary methodology, which subscribers can use as a guide to understand the various research notes and analysis.
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