The selection of leading practitioners in this category is not confied to those in traditional retail banking. This is because this business is shaped by a range of forces from channels and distribution to technology and operations, treasury and non-banking areas such as telecommunications, retailing and other related areas. Retail banking is a highly creative and dynamic industry and we tend to favor those are taking this industry forward by responding to new challenges brought on by liberalization, technology and changing customer behavior.
REGIONS
COUNTRIES
Divisional Head Retail
Guaranty Trust Bank
Nigeria
Head, Consumer Bank
CIMB
Thailand
CEO
Discovery Bank
South Africa
CEO, Consumer Bank
Citibank
Australia
CEO, Retail Banking
CTBC
Taiwan
Deputy CEO Wealth Australia
ANZ
Australia
CEO
Guaranty Bank
Turkey
Head of Consumer Business
Qatar Commercial Bank
Qatar
Head of Retail Banking
CBA
Australia
CEO
Starling Bank
United Kingdom
CEO
Grab
Singapore
CEO
Mynt
Philippines
Executive Director
ICICI Bank
India
Head, Retail Banking & Wealth
HSBC
Singapore
Head, Retail and Small Business Distribution
Tanachart Bank
Thailand
CEO, Retail and Business Banking South Africa
Barclays Africa Group
South Africa
Head, Consumer Banking
Abu Dhabi Commercial Bank
United Arab Emirates
EVP, Retail Banking and SME Business
Union National Bank
United Arab Emirates
Regional CEO Retail and Wealth, Greater China & North Asia
Standard Chartered
CEO, Retail Banking and Wealth (Global)
Standard Chartered Bank
Hong Kong
Director, Retail Banking
Permata Bank
Indonesia
CEO
Ripple
United Kingdom
EVP, Head of Retail Banking Group
Fubon Bank
Taiwan
Executive Director, Consumer Banking
Ecobank Nigeria
Nigeria
Head, Wealth Management
Shinhan Bank
Korea
CEO
JD Finance
China
COO & CTO International Business
Ant Financial
China
Senior GM, Retail Financial Services
Public Bank
Malaysia
Head, Group Retail
UOB
Singapore
Chief Operating Officer
OCBC
Singapore
BigPay CEO and Co-Founder
Air Asia
Malaysia
Managing Executive, Retail and Business Banking
Nedbank
South Africa
General Manager Retail Banking
ASB Bank
New Zealand
Head, Retail Banking
Bahrain Islamic Bank
Bahrain
Group Head, Community Financial Services
Maybank
Malaysia
Head of Retail Banking and Wealth
HSBC
Taiwan
CEO Consumer Banking
Westpac
Australia
Chief Digital Officer
ALAT (by Wema)
Nigeria
MD, Head, Regional Digital Banking
UOB
Singapore
MD & Country Business Head UAE, ME and North America
Citigroup
GM, Personal Banking
Agricultural Bank of China
China
Chief Digital Innovation Officer
Kookmin Bank
Korea
Chairman and President
Bank of Beijing
China
Director, Retail Banking
Bank Mandiri
Indonesia
Head, Retail Banking
Standard Chartered
Singapore
Head, Retail Banking
Standard Chartered Bank
Nigeria
CEO
Union Bank of the Philippines
Philippines
GM, Head of Retail Banking Division
Bank Al Bilad
Saudi Arabia
CEO, Co-Founder
Xinja
Australia
Chairman and CEO
Ant Financial
China
Head, Retail Banking (APAC & EMEA)
Citibank
Singapore
Head, Retail Banking, Asia Pacific
Citibank
Hong Kong
Chief Retail Banking Officer
Bank Dhofar
Oman
MD, Head of Personal Banking
RakBank
MD, Personal Banking
RAKBANK
United Arab Emirates
CEO
Bank of Queensland
Australia
CEO
Capitec Bank
South Africa
CEO, Consumer & Community Banking
JP Morgan Chase
Director
WeChat Pay
China
Head of Retail Banking
Bank Audi
Lebanon
Head, Regional Retail Banking and Wealth
HSBC
Hong Kong
Chairman
WeBank
China
CEO
Du Xiaoman Financial (originally Baidu Financial)
China
CEO
Yapi Kredit
Turkey
Group Head, Personal Banking
First Abu Dhabi Bank
United Arab Emirates
Head of Retail Banking
First National Bank
Ghana
Head, Retail Banking
Standard Chartered Bank
Vietnam
Head Retail Banking
Standard Chartered Bank
Vietnam
GM Retail Banking
Qatar National Bank
Qatar
Director
Bank Central Asia
Indonesia
CEO
Rakuten Bank
Japan
President
MyBank
China
VP, Head of Retail Banking
China Merchants Bank
China
Head of Retail Banking
BIDV
Vietnam
Head, Retail Banking
Shinhan Bank
Korea
MD, Retail Banking
Metro Bank
United Kingdom
CEO
WorldRemit
United Kingdom
Managing Director, Retail Banking
AmBank
Malaysia
CEO
Zopa
United Kingdom
Chief Executive, Global Consumer Banking
Citibank
CEO
OVO
Indonesia
Head, Liv
Liv (by Emirates NBD)
United Arab Emirates
Regional Head, Retail Banking, Africa & Middle East
Standard Chartered Bank
United Arab Emirates
CEO
Virgin Money
United Kingdom
Director, Community Financial Services
Maybank
Indonesia
Group Executive, Wealth Management
Kookmin Bank
Korea
SEVP, CRO and Head of Digital Banking
O-Bank
Taiwan
Head of Retail and Wealth
HSBC
Australia
Assistant GM & Head Retail Banking
Blom Bank
Lebanon
Chief Retail Banking Officer
National Bank of Oman
Oman
President, Retail and Direct Banking
CapitalOne
GM Digital
NAB Labs and Ventures
Australia
Retail Banking Group Head
RCBC
Philippines
Retail Banking Head
BPI
Philippines
President
PNB Savings Bank
Philippines
CEO, FE Credit
VPBank
Vietnam
SEVP, Head, Business and Retail Support
KEB Hana
Head Consumer Banking
Diamond Bank
Nigeria
Director, Retail Banking
Panin Bank
Indonesia
Chief Retail Banking Officer
Bank Sohar
Oman
Head of Retail Banking and Wealth
HSBC
Philippines
CEO
Transferwise
United Kingdom
Head, Priority Banking
Kiatnakin Bank
Thailand
Head, Global Digital Department
KEB Hana
Korea
Consumer Business Manager
Citibank
Hong Kong
CEO
Kakao Bank
Korea
CEO, Personal Banking
RBS
United Kingdom
EVP and Chief Innovation Officer
RCBC Group
Philippines
Co-Founder, CEO
Tencent Financial Technologies
China
Chief Technology & Digital Officer
ICICI Bank
India
Group Executive Digital Banking
ANZ
Australia
Consumer Business Manager
Citibank
Philippines
Consumer Business Manager
Citibank
Head, Retail Banking and Wealth
Hang Seng Bank
Hong Kong
EVP, Head of Retail Banking
Security Bank
Philippines
CEO
SocietyOne
Australia
CEO
Atom Bank
United Kingdom
Managing Director
Bendigo Bank
Australia
Head, Retail Banking and Wealth
HSBC
CEO, Asset and Wealth
JP Morgan Chase
SEVP, Community Banking and Consumer Lending
Wells Fargo
CEO
Fidor Bank
Germany
Head, Retail Bank
ING Direct
Australia
SVP, Head of Community Banking and Consumer Lending
Wells Fargo
CEO
LIVI
Hong Kong
Group CIO
Emirates NBD
United Arab Emirates
CIO, Retail Banking and Wealth
HSBC
Chief Customer Officer
National Australia Bank
Australia
CEO
Razer
Singapore
CEO, Wealth Management
BNY Mellon
Head, Retail Banking
ING Direct
Philippines
Head of Retail banking
Gulf International Bank
Saudi Arabia
CEO
Monzo
United Kingdom
Managing Director, Global Digital Strategy
Citibank
N/A
SVP, APAC CEO
Paypal
N/A
EVP, Retail Banking
Bangkok Bank
Thailand
Head of Retail
Commercial Bank of Dubai
United Arab Emirates
CEO and Founder
Go-Jek
Indonesia
Group Head, Retail & Commercial Banking
MUFG
Japan
Head, Wealth Management
Siam Commercial Bank
Thailand
EVP/Head, Group Retail Banking
RHB Bank
Malaysia
Head, Grab Financial Group
Grab
Vietnam
Head of Retail Banking
Techcombank
Vietnam
CEO
Revolut
United Kingdom
Chairman, CEO & Founder
CreditEase
China
Head of Retail Banking
BIBD
Brunei Darussalam
Executive Director, Retail Banking
FCMB
Nigeria
Group Head, Retail Banking Group
First Bank of Nigeria
Nigeria
Head of Retail Banking
HSBC
Qatar
MD and CEO
PayMaya Group
Philippines
Head, EON Banking
Union Bank of the Philippines
Philippines
Head, Retail Business Division
Kasikornbank
Thailand
Head of Retail Banking
Standard Chartered Bank
Malaysia
CEO, Personal & Business Banking, Head of Digitisation
Standard Bank
South Africa
Head, Digital Banking
BTPN (Jenius)
Indonesia
Chief Executive Officer
MoMo
Vietnam
Global Head, Retail Banking
Abu Dhabi Islamic Bank
United Arab Emirates
Head of Retail Banking
VietinBank
Vietnam
SVP, Digital & Innovation
OCBC
Singapore
MD, Retail and Digital Banking
State Bank of India
India
Group Head Retail Credit and Risk
HDFC Bank
India
Executive Director, Retail Banking
Axis Bank
India
Managing Director & CEO
Yes Bank
India
CEO
Tandem
United Kingdom
CEO
86 400
Australia
Head, Consumer Lending
BDO
Philippines
Co-founder and CEO
coins.ph
Philippines
Chief Retail Banking Officer
Thai Military Bank
Thailand
Deputy CEO and Head, Personal Financial Services
HSBC
Brunei
EVP, Head of Retail Banking
Chinabank
Philippines
Head, Retail Banking and Wealth
HSBC
Head, Retail Banking and Wealth
HSBC
Vietnam
Assistant GM, Retail Banking
Al Rajhi Bank
Saudi Arabia
Chief Executive Officer of Group Consumer Banking
CIMB
Malaysia
Regional Head, Retail Banking, Greater China & North Asia
Standard Chartered Bank
China
CEO
TymeBank
South Africa
Chief, Consumer Banking
Dubai Islamic Bank
United Arab Emirates
Head, Retail Segment and Branch Network
Siam Commercial Bank
Thailand
MD and CEO
Paytm Payments Bank
India
Regional Head, Retail Banking, ASEAN & South Asia
Standard Chartered Bank
India
Regional Head, Retail banking, Asean and South Asia
Standard Chartered Bank
Singapore
Group Head, Retail Banking
Arab Banking Corporation
Bahrain
Head, Retail Banking Group
Commercial Bank International
United Arab Emirates
President, Head of Consumer Banking
Kothak Mahindra Bank
India
Country Head, Retail Banking
Citibank
India
MD, Head of Retail Banking
Standard Chartered
United Arab Emirates
Head of Retail and Branch Banking Group
Alex Bank
Egypt
President
ICBC
China
Group Head, Consumer Banking and Wealth
DBS
Singapore
CEO
WeLab
Hong Kong
Head, Wealth Management
Standard Chartered Bank
Nigeria
Director of Retail Banking
Military Bank
Vietnam
Head, Retail Banking
Bank Danamon
Indonesia
GM, Head Retail Clients
Standard Chartered Bank
India
President, Retail Banking
Taishin International
Taiwan
GM of Retail Banking
Al Ahli Bank Kuwait
Kuwait
CEO
USAA
Head, Retail Banking and Wealth
HSBC
Head, Retail Banking Group
Mashreq Bank
United Arab Emirates
Head, Retail Banking Group
Mashreq Bank
Head, Retail Banking
KEB Hana Bank
Korea
Head, Consumer Financial Services
OCBC
Singapore
GM Consumer Banking Group
National Bank of Kuwait
Kuwait
Head of Consumer Business and EMEA International Personal Bank
Citibank
United Kingdom
SEVP & Group Head, Retail Banking and Wealth
Emirates NBD
United Arab Emirates
MD, Head of Global Retail
National Bank of Abu Dhabi
United Arab Emirates
CEO
Jibun Bank
Japan
Managing Director, Retail Banking
BNI
Indonesia
Managing Director and CEO
Hong Leong Bank
Malaysia
Executive Director, Country Head, Credit - Retail
UOB
Malaysia
President
Ascend Money
Thailand
Head, Retail Banking and Wealth
HSBC
Malaysia
Head, Consumer Group
Krungsri Bank
Thailand
President, Retail Banking and Co-Head of Consumer
Bank of America
Deputy General Manager, Retail Banking
Baiduri Bank
Brunei
Chief Retail Officer
China Construction Bank
China
Head of Retail Banking Group
Vietcombank
Vietnam
Group Head, Retail and Consumer Banking
United Bank for Africa
Nigeria
Head of Consumer Banking
Asia Commercial Bank
Vietnam
CEO
N26
Germany
Deputy CEO, Head Retail Banking
TPBank
Vietnam
Head, Retail Banking
Standard Chartered
Hong Kong
CEO
CIMB Philippines
Philippines
GM, Consumer Banking
Gulf Bank
Kuwait
Head, Personal Banking Division
Bank of East Asia
Hong Kong
Head, Consumer Business
Citibank
Thailand
Head of Retail Banking
Ping An Bank
China
CEO
Yirendai
China
CEO
LINE Pay
Japan
Head, Personal Financial Services
UOB
Thailand