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Articles and opinions by Richard Hartung

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Highlights from the Singapore Fintech Festival – Financial inclusion to the fore
Date: Nov 23, 2017   |   Author: Richard Hartung | Round Up
The third day of the Fintech Festival saw a speech from the UN secretary-general’s special advocate, Bill & Melinda Gates Foundation director of financial services for the poor, and other industry experts all discuss financial inclusion.
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Highlights from the Singapore Fintech Festival – The future of banking
Date: Nov 22, 2017   |   Author: Richard Hartung | Round Up
The Fintech Festival’s second day saw panellists plunge into discussions regarding the future of banking, digitisation, technology, and preparations for the changes that lie ahead.
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Highlights from the Singapore Fintech Festival – Singapore’s role in the global financial technology community
Date: Nov 21, 2017   |   Author: Richard Hartung | Round Up
The 2017 Singapore Fintech Festival opened with Monetary Authority of Singapore managing director Ravi Menon addressing Singapore’s role in financial technology, followed by panel discussions on the global expansion of Chinese fintechs, and fintech’s growth in the Indian market.
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Chatbots must become "smarter" for banks
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.
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Bots deliver better customer experience
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
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How digitisation powers DBS to profitability
Date: Aug 10, 2017   |   Author: Richard Hartung | Research Note
While much of the focus for quarterly results at DBS was on profits and non-performing loans, the impact of digitisation on expense reduction was striking and the bank’s plans for the next ten years pave the path towards even greater efficiency.
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What does it take to build a successful mobile wallet – more than cool technology
Date: Jun 28, 2017   |   Author: Richard Hartung | Research Note
Mobile payment apps have continued to proliferate in countries around the world, with Mercedes Pay soon likely to join the more familiar Apple Pay and Samsung Pay. Local apps in Asia, ranging from Paylah! in Singapore to Kakao in South Korea, offer mobile payments as well.
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Data analytics drives retail banking
Date: May 10, 2017   |   Author: Richard Hartung | Research Note
As data analytics becomes nearly ubiquitous in most parts of consumers’ digital lives, leading banks are providing digitised solutions that deliver the right offer at the right time, predict fraud so they can reduce risk, and boost cross-sell rates.

 




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