Top Retail Banks in Middle East and Africa

The ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme 2017, the most rigorous, prestigious and transparent audit programme for consumer banking. It is based on The Asian Banker’s market leading balanced scorecard methodology, which assesses financial institutions across ten dimensions

Rank Bank Country Strategy Value of Franchise Financial Performance Sustainability Sales Capability Risk Management Process and Tech Channels People Skills Ethical Banking Total Scores
11 Emirates NBD UAE
29 Abu Dhabi Commercial Bank UAE
39 Nedbank South Africa
40 Capitec Bank South Africa
41 First National Bank South Africa
44 FirstRand Bank South Africa
46 Standard Bank South Africa
51 First Bank of Nigeria Nigeria
55 GuarantyTrust Bank Nigeria
63 Al Awwal Bank Saudi Arabia
67 Samba Financial Group Saudi Arabia
68 Al Rajhi Bank Saudi Arabia
71 Commercial  Bank of Qatar Qatar
72 QNB Al Ahli Bank Egypt
76 Ahli United Bank Bahrain
78 Diamond Bank Nigeria
84 ABSA South Africa
88 Zenith Bank Nigeria
90 Al Ahli Bank of Kuwait Kuwait
91 Qatar National Bank Qatar
95 Barclays Bank Zambia
96 Commercial Bank of  Kuwait Kuwait
100 Blom Bank Lebanon
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