Top Retail Banks in Asia Pacific

The ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme 2017, the most rigorous, prestigious and transparent audit programme for consumer banking. It is based on The Asian Banker’s market leading balanced scorecard methodology, which assesses financial institutions across ten dimensions

Rank Bank Country Strategy Value of Franchise Financial Performance Sustainability Sales Capability Risk Management Process and Tech Channels People Skills Ethical Banking Total Scores
1 Shinhan Bank Korea
2 Westpac Australia
3 CBA Australia
4 DBS Singapore
5 OCBC Singapore
6 UOB Singapore
7 China Merchants Bank China
8 Standard Chartered Bank Hong Kong
9 ANZ Australia
10 CIMB Malaysia
12 ICICI Bank India
13 Kookmin Bank Korea
14 Kasikorn Bank Thailand
15 HDFC Bank India
16 Public Bank Malaysia
17 Bank of East Asia Hong Kong
18 CTBC Taiwan
19 MUFG Japan
20 Hana Bank Korea
21 BIBD Brunei
22 NAB Australia
23 HSBC Hong Kong
24 CCB China
25 BCA Indonesia
26 SMFG Japan
27 Siam Commercial Bank Thailand
28 ICBC China
30 Krungsri Thailand
31 Hang Seng Bank Hong Kong
32 Bank of China China
33 Bank of Beijing China
34 Mizuho Japan
35 ING Direct Australia
36 E.Sun Bank Taiwan
37 BDO The Philippines
38 Maybank Malaysia
42 Taishin Bank Taiwan
43 SBI India
45 Bendigo Australia
47 Mandiri Indonesia
48 BIDV Vietnam
49 BPI The Philippines
50 Cathay United Bank Taiwan
52 Resona Japan
53 Axis Bank India
54 Hatton National Bank Sri Lanka
56 Sampath Bank Sri Lanka
57 Combank Sri Lanka
58 Jibun Bank Japan
59 Techcombank Vietnam
60 Bank of China Hong Kong
61 Rakuten Japan
62 Hong Leong Bank Malaysia
64 Bangkok Bank Thailand
65 Krungthai Bank Thailand
66 BaiduriBank Brunei
69 BRI Indonesia
70 Fubon Bank Taiwan
73 EasternBank Bangladesh
74 CIMB Niaga Indonesia
75 HSBC Vietnam
77 ABC China
79 China Citic Bank China
80 Woori Bank Korea
81 Shinsei Bank Japan
82 VPBank Vietnam
83 BNI Indonesia
85 Security Bank The Philippines
86 Metrobank The Philippines
87 TPBank Vietnam
89 IndusInd Bank India
92 Nations Trust Bank Sri Lanka
93 OCBC NISP Indonesia
94 ACB Vietnam
97 Union Bank of the Philippines The Philippines
98 Bank of Communications China
99 Sacombank Vietnam
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