Retail Finance

2018

The ranking is the result of The Asian Banker International Excellence in Retail Financial Services Programme, the most rigorous, prestigious and transparent audit programme for consumer banking. It is based on The Asian Banker’s market leading balanced scorecard methodology, which assesses financial institutions across ten categories. For a full explanation of each of the evaluation criteria please click here. The criteria were refreshed in 2018 and will be updated from now on.

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Bank Country Financial Performance Corporate Strategy & Leadership Digital Journey Brand Sales Capabilities Customer Experience Process and Technology Risk People & Organisation Achievements in the Year under Review Total Scores
Barclays South Africa 3.1 1.7 2.1 1.2 2 1.8 1.9 1.8 2.8 0.5 18.9
Nedbank South Africa 3.1 1.9 2.4 1.3 0.9 1.5 1.3 2.4 3 0.8 18.6
FBN Nigeria 2.8 1.4 1.8 1.3 0.9 2.5 2.3 1.7 2.8 0.7 18.1
GT Bank Nigeria 3.4 1.5 1.8 1.5 0.9 2.6 1.5 2.0 2.2 0.7 18.0
Access Bank Nigeria 2.0 1.4 1.5 2.4 0.9 2.3 1.9 2.2 2.6 0.5 17.6
NBE Egypt 3.0 1.5 1.5 1.9 1.6 1.7 1.5 2.2 2.2 0.5 17.6
Capitec Bank South Africa 4.4 1.4 1.4 2.2 0.8 1.5 1.2 1.2 2.5 0.5 17.0
FNB South Africa 3.5 1.3 1.4 1.0 0.8 1.2 1.2 2.6 3.0 0.7 16.5
Standard Bank South Africa 3.0 1.4 1.7 1.2 1.0 1.7 1.2 2.1 2.8 0.5 16.4
Zenith Bank Nigeria 2.4 1.4 1.2 1.8 0.6 2.0 1.7 1.7 2.5 0.7 16.0
Diamond Bank Nigeria 2.1 1.4 1.2 1.7 0.6 1.8 1.9 1.7 2.5 0.5 15.4
GT Bank Ghana 1.7 1.4 1.5 1.3 0.8 1.8 1.7 1.7 2.5 0.5 14.9
Heritage Nigeria 1.8 1.1 1.2 0.9 0.6 2.0 1.7 1.7 2.7 0.5 14.2
Ecobank Nigeria 0.8 1.3 1.5 1.0 0.9 2.2 2.2 1.2 2.5 0.7 14.1