Retail Finance

2018
2017

We believe that the best digital financial services providers have demonstrated exceptional effort and mastery in the industry by going beyond digitising products, and services, while also transforming the entire franchise through focus on organisational agility and simplification, brand equity, and overall consumer experience. For a full explanation of each of the evaluation criteria please click here. The criteria were refreshed in 2018 and will be updated from now on.

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Rank Banks Organisation Technology Operations Big Data Innovation Transactions Impact Total Scores
1 Shinhan Bank (South Korea) 2.1 2.4 3.0 3.2 3.1 2.3 5.7 21.8
2 CBA ( Australia ) 1.9 2.4 3.3 3.4 2.8 2.0 5.8 21.6
3 Jibun Bank (Japan ) 2.0 2.5 2.3 1.9 2.5 2.2 7.1 20.5
4 Westpac ( Australia ) 2.0 2.2 2.9 3.2 2.8 2.0 5.3 20.4
5 DBS (Singapore ) 2.0 1.8 2.6 3.5 3.1 1.8 5.0 19.8
6 ING Direct (Australia ) 1.8 2.4 3.0 2.8 1.8 2.2 5.7 19.7
7 Hana Bank (South Korea ) 1.5 2.1 3.0 2.3 2.1 2.2 5.3 18.5
8 BEA (Hong Kong ) 1.8 1.5 2.9 2.8 2.4 1.7 3.7 16.8
9 Emirates NBD (UAE) 1.5 1.5 2.6 2.6 2.5 1.6 4.0 16.3