Top Digital Banks in Asia Pacific

We believe that the best digital bank has demonstrated exceptional effort and mastery in the industry by going beyond digitising products, and services, while also transforming the entire franchise through focus on organisational agility and simplification, brand equity, and overall consumer experience. For a full explanation of each of the evaluation criteria please click here.

Rank Banks Organisation Technology Operations Big Data Innovation Transactions Impact Total Scores
1 Shinhan Bank (South Korea) 2.1 2.4 3.0 3.2 3.1 2.3 5.7 21.8
2 CBA ( Australia ) 1.9 2.4 3.3 3.4 2.8 2.0 5.8 21.6
3 Jibun Bank (Japan ) 2.0 2.5 2.3 1.9 2.5 2.2 7.1 20.5
4 Westpac ( Australia ) 2.0 2.2 2.9 3.2 2.8 2.0 5.3 20.4
5 DBS (Singapore ) 2.0 1.8 2.6 3.5 3.1 1.8 5.0 19.8
6 ING Direct (Australia ) 1.8 2.4 3.0 2.8 1.8 2.2 5.7 19.7
7 Hana Bank (South Korea ) 1.5 2.1 3.0 2.3 2.1 2.2 5.3 18.5
8 BEA (Hong Kong ) 1.8 1.5 2.9 2.8 2.4 1.7 3.7 16.8
9 Emirates NBD (UAE) 1.5 1.5 2.6 2.6 2.5 1.6 4.0 16.3
10 Ant Financial Services (China) 6.1 4.8 6.5 5.5 5.7 4.5 7.3 40.4
11 Tencent Financial Technologies (China) 5.8 4.8 6.5 5.0 5.4 5.0 6.8 39.3
12 JD Finance (China) 5.0 4.1 6.0 4.0 5.0 4.0 5.0 33.1
13 Kakao Bank (Korea) 4.4 3.8 5.9 1.5 3.6 3.7 5.4 28.2
14 WeBank (China) 3.9 3.9 5.3 2.0 3.0 4.0 6.0 28.1
15 MyBank (China) 3.9 4.0 5.3 2.0 2.9 3.7 5.7 27.5
16 U Bank (by NAB) (Australia) 3.9 3.5 5.3 1.5 3.4 3.0 6.1 26.7
17 ING (Australia ) 3.9 3.2 5.0 1.5 3.2 3.2 6.3 26.2
18 CBA (Australia) 5.3 3.8 3.0 3.0 4.2 2.6 4.2 26.1
19 China Merchants Bank (China) 4.4 3.4 4.0 2.0 3.2 3.3 5.5 25.7
20 Digibank (by DBS) (India) 4.4 4.2 3.5 1.8 3.6 2.6 4.5 24.5
21 Paytm Payments Bank (India) 3.9 3.8 2.5 1.5 3.8 2.4 5.4 23.3
22 CIMB (Malaysia) 4.4 3.8 2.9 2.0 4.2 1.9 4.0 23.2
23 ALAT (by Wema) (Nigeria) 4.3 3.6 2.8 1.5 3.6 3.3 4.1 23.1
24 Rakuten Bank (Japan ) 4.7 3.4 2.0 1.5 3.2 2.1 5.5 22.5
25 Jibun Bank (Japan ) 4.3 3.8 2.5 1.5 3.0 2.1 4.9 22.1
26 Liv (by ENBD) (UAE) 4.4 3.1 1.5 1.8 3.9 3.1 4.2 22.0
27 CTBC (Taiwan) 4.6 3.0 2.5 2.8 2.7 2.1 4.2 21.9
28 Hana Bank (Korea) 4.2 3.9 2.8 1.8 4.2 2.1 3.1 21.9
29 Westpac (Australia ) 5.0 2.6 2.5 3.2 2.1 2.5 3.4 21.3
30 Richart (by Taishin) (Taiwan) 4.2 2.8 2.0 1.9 2.6 3.5 3.8 20.6
31 O-Bank (Taiwan) 4.3 2.8 2.0 1.8 2.4 3.1 4.2 20.5
32 OCBC (Singapore) 4.4 2.9 2.3 2.8 2.9 2.0 3.3 20.5
33 ICICI Bank (India) 4.9 3.6 2.3 1.8 2.3 2.0 3.4 20.1
34 Citibank (Hong Kong) 4.4 2.6 2.3 2.0 3.0 2.8 2.6 19.6
35 FriMi (by NTB) (Sri Lanka) 3.9 3.4 3.8 1.3 2.4 1.6 3.2 19.6
36 Jenius (by BTPN) (Indonesia) 3.1 3.3 1.8 1.0 1.5 3.3 3.3 17.3
37 Standard Chartered (Hong Kong) 3.9 2.6 1.9 1.5 2.1 2.1 2.7 16.7
38 Eon (UnionBank) (Philippines) 3.3 3.4 1.8 1.0 1.5 2.7 2.9 16.7
39 Timo (Vietnam) 3.3 2.3 2.0 1.0 1.8 2.8 3.1 16.3