In this section we have collected all material related to Mobile Banking. Please click the blue boxes to navigate through this section to see our rankings, evaluation criteria and The Banks We Like in this category.
We recently updated the following
Data, Research Notes, Reports, Discussion Slides, Proceedings Reports and Comments
Human and machine integration, enabled with artificial intelligence, is bringing radical change to customer experience. Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant that facilitates an innovative conversation-based and personalised banking experience through an app.
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing retail banking industry. A long-term sustainable future will depend on how banks execute a right risk-reward balance