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The Asian Banker website offers registered readers and subscribers a wide range of valuable research and analysis on the financial services industry.

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Mobile Banking
In this section we have collected all material related to Mobile Banking. Please click the blue boxes to navigate through this section to see our rankings, evaluation criteria and The Banks We Like in this category.



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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports and Comments

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Chatbots are changing the face of banking
Date: Sep 18, 2017   |   Author: Neeti Aggarwal and Janine Marie Crisanto | Case Study
Human and machine integration, enabled with artificial intelligence, is bringing radical change to customer experience. Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant that facilitates an innovative conversation-based and personalised banking experience through an app.
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Bots deliver better customer experience
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
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Barclays’ Rolfe: “I can create a ubiquitous ‘bankless’ banking experience – and that’s where the true value of IoT and connected devices lies”
Date: Aug 30, 2017   |   Author: Christian Kapfer | Interviews
Kevin Rolfe, head of technology cluster at Barclays Africa Group, speaks on how the banking industry needs to think beyond telemetric type data concepts to truly understand IoT’s significance.
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Vietnamese banks are playing a risky game
Date: Aug 28, 2017   |   Author: Shenming Wang and Christian Kapfer | Research Note
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing retail banking industry. A long-term sustainable future will depend on how banks execute a right risk-reward balance






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