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The Asian Banker website offers registered readers and subscribers a wide range of valuable research and analysis on the financial services industry.

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Internet & Direct Banking
In this section we have collected all material related to Internet & Direct Banking. Please click the blue boxes to navigate through this section to see our rankings, evaluation criteria and The Banks We Like in this category.



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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports and Comments

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Chatbots are changing the face of banking
Date: Sep 18, 2017   |   Author: Neeti Aggarwal and Janine Marie Crisanto | Case Study
Human and machine integration, enabled with artificial intelligence, is bringing radical change to customer experience. Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant that facilitates an innovative conversation-based and personalised banking experience through an app.
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CCB’s Yu: “Defining the new role of the branch for the young”
Date: Aug 14, 2017   |   Author: Foo Boon Ping | Interviews
Yu Jingbo, executive vice president in charge of channel and operation management of China Construction Bank, talks about transforming the functions of bank branches in the future.
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How digitisation powers DBS to profitability
Date: Aug 10, 2017   |   Author: Richard Hartung | Research Note
While much of the focus for quarterly results at DBS was on profits and non-performing loans, the impact of digitisation on expense reduction was striking and the bank’s plans for the next ten years pave the path towards even greater efficiency.
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Mobile banking seen to overtake internet banking
Date: Jul 04, 2017   |   Author: Wendy Weng | Research Note
Asia Pacific markets have seen a shift towards digital banking during the past few years. Nowadays, banks are placing more effort on mobile banking, such as improving security and convenience of their applications and enhance the user experience to drive engagement in the channel.






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