Internet & Direct Banking
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Chatbots are changing the face of banking
Human and machine integration, enabled with artificial intelligence, is bringing radical change to customer experience. Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant that facilitates an innovative conversation-based and personalised banking experience through an app.
How digitisation powers DBS to profitability
While much of the focus for quarterly results at DBS was on profits and non-performing loans, the impact of digitisation on expense reduction was striking and the bank’s plans for the next ten years pave the path towards even greater efficiency.
Mobile banking seen to overtake internet banking
Asia Pacific markets have seen a shift towards digital banking during the past few years. Nowadays, banks are placing more effort on mobile banking, such as improving security and convenience of their applications and enhance the user experience to drive engagement in the channel.
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