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The Asian Banker website offers registered readers and subscribers a wide range of valuable research and analysis on the financial services industry.

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Our researches and analysis on Research Note
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Improving customer experience and reviewing business models
Date: Nov 01, 2017   |   Author: Timothy Tay | Research Note
New players and technologies continue to drive change in the transaction banking space in Asia Pacific, causing incumbent banks to focus more on improving customer experience and reviewing existing business models.
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Continuous focus on technology investment, operational excellence and customer service
Date: Oct 30, 2017   |   Author: Siddharth Chandani | Research Note
With the entry of financial technology disruptors, banks in Asia Pacific are putting greater focus on technology and operational excellence to enhance customer service and the overall transaction banking experience.
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Asia Pacific banks remain unfazed by asset quality pressure
Date: Oct 20, 2017   |   Author: Wendy Weng | Research Note
Retail asset quality pressure will persist in the Asia Pacific region, due to slower economic growth and worse employment situations. However, the downside risk to banks’ retail asset quality will remain manageable, as regulators and banks continue their efforts to better manage credit risk.
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Are Thai banks prepared for the next phase in digital competition?
Date: Oct 12, 2017   |   Author: Christian Kapfer | Research Note
The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms to support the country’s next phase in e-payments, internet financing and micro lending.
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Incentives collide for China’s Belt and Road
Date: Oct 06, 2017   |   Author: Tanya Angerer | Research Note
President Xi Jinping’s pet project – “The Belt and Road Initiative” – aims to link Asia, Europe and Africa by rewriting global trade routes. With such a big project, China’s accompanying motivations are also enormous. Be it on an economic, political or strategic-level, the project is sold almost as a catch-all solution.
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Chatbots must become "smarter" for banks
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.
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Bots deliver better customer experience
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
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Vietnamese banks are playing a risky game
Date: Aug 28, 2017   |   Author: Shenming Wang and Christian Kapfer | Research Note
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing retail banking industry. A long-term sustainable future will depend on how banks execute a right risk-reward balance



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