Chatbots are another example of relatively low-cost advancements in artificial intelligence adoption within the banking industry. These computer programmes are designed to conduct live chats to resolve common queries and carry out specific tasks; and they are proving to be popular among customers.
Digital-only banks pose serious challenges to the traditional financial services industry with their entirely new banking experience. However, for most of them, licensing, scale and profitability are the three key issues they must face going forward.
Philippe Paillart was formerly vice chairman and CEO of DBS Bank and a pioneer in the retail banking industry in the Asia Pacific region, having served at senior management levels at Standard Chartered Bank and Citibank. Prior to his appointment with DBS, Paillart was chairman, president and CEO of Ford Motor Credit, and president of Ford Financial Services Group.
Varun Sabhlok is an expert in relationship management, financial management, and risk management in financial services industries. Sabhlok's experience has been honed over 11 years as South Asia regional audit director with Citibank in its global consumer banking division in Asia, country credit director in Thailand, and as CFO of the Singapore
Wilson Chia is a highly seasoned banker with over 30 years of experience in the financial services industry. Most recently, he was the regional head of consumer banking for South East Asia with Standard Chartered Bank. Wilson joined Standard Chartered in a number of senior positions in cards, marketing & sales, distribution, product management, SME and premier banking. In 2004, he named as "Best Retail Banker of the Year 2003" by The Asian Banker.
Mr. Werner has over 25 years’ experience in global retail financial institutions. As Standard Chartered Bank’s Regional Head of Consumer Banking, North East Asia, he managed some of its most profitable units. His key achievements include acquisitions in Korea, Pakistan and Taiwan valued at over $3 billion, the tripling of Stanchart’s retail distribution network and the first IPO of a consumer finance company in Korea.
Mr. David Gyori is a globally renowned fintech consultant, trainer, author and keynote speaker. He is the chief exefcutive officer of Banking Reports based in London and is a founding member of the World FinTech Association. Gyori is a faculty member of the Retail Banking Academy, one of the most prestigious banker-training facilities.
Chris Skinner is a leading figure and visionary on the future strategies for banks. Skinner was vice president of marketing and strategy for Unisys Global Financial Services, and was previously strategy director with NCR Financial Services. Skinner holds positions as writer and associate director in leading financial service companies and publications. He has over 20 years of experience in banking and technology.
Mr. Richard Hartung has over 20 years of experience in the payments & consumer financial services industry. He has held senior roles for financial institutions including Citibank, Mastercard International, and OCBC Cards. Mr Hartung holds position as consultant in the areas of retail banking, cards and payment products to financial institutions, service providers, and software companies throughout the Asia Pacific region.