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CBA’s Rajasingham: “IoT and AI will create self-sustaining market places with autonomous robotic agents as our clients”
Date: Sep 20, 2017   |   Author: Christian Kapfer | Interviews
Dilan Rajasingham, head of emerging technology at Commonwealth Bank of Australia, discusses the bank's venture into the internet of things (IoT) and its consequences for the financial services industry.
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Chatbots are changing the face of banking
Date: Sep 18, 2017   |   Author: Neeti Aggarwal and Janine Marie Crisanto | Case Study
Human and machine integration, enabled with artificial intelligence, is bringing radical change to customer experience. Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant that facilitates an innovative conversation-based and personalised banking experience through an app.
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SCB's Huen: "We still have room to get a more meaningful market share than what we have today"
Date: Sep 11, 2017   |   Author: Foo Boon Ping | Interviews
Mary Huen, Standard Chartered Bank’s chief executive officer for Hong Kong, discusses the bank's transformation journey and how it is rebuilding its domestic and regional business.
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Bots deliver better customer experience
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
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Bitcoin exceeds expectations but risk spikes
Date: Sep 05, 2017   |   Author: Rochelle Padolina | News Analysis
Bitcoin took the finance services community by storm when it reached its highest price. However, as regulators set up rules on digital currencies, its status as a safe haven currency is now being questioned.




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